Refund policy

 

First and foremost we take great pride in ourselves and our products therefore customer satisfaction is our number one concern. We urge customers to double check their orders before check out but when necessary we do have a 30 day return policy on all pre-manufactured items. The process is quite simple. Please notify a customer service representative of your return to receive a return authorization number and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are responsible for the return freight charges and a 20% restocking fee. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees. In cases where the item has shipped but not received by the customer we will try our best to stop the shipping but can't guarantee it. In this case there will still be a 20% restocking fee plus the freight charges. Also keep in mind that if the item is shipped and refused by the customer (unless damaged) there will be a 20% restocking fee plus the freight charges that the customer will be responsible for.

What does Pre-order mean?

If the item is marked as Pre-order that means the item is currently out of stock but you can still order it. However, the lead times will be longer (anywhere between 2 weeks to 20 weeks). We will queue you up so as soon as it arrives it will be shipped out to you. Please do keep in mind that your credit card will still be charged at the time of purchase.

 

I want to cancel my order. What do I do?
Not a problem. First step is to contact a representative as soon as possible. As long as the item has not shipped we can easily cancel your order, but there will be a 5% cancellation fee (since the credit card processing companies do not refund the credit card fees). In the event that your item has already shipped please reference our return policy. Also, keep in mind that the items that are marked "Pre-Order" indicates that the lead times are longer than expected. If you place an order for a pre-order item and then decide to cancel then there will still be a 5% cancellation fee unfortunately. 

Please Note: Unfortunately we can not receive returns on custom built items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy.

Pricing Disclaimer

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, GCO shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.